FAQ
Do you ship internationally?
At this time, we currently ship within the United States only.
When can I expect to receive my order?
Shipping Timeline
- In-stock items: Orders are typically processed within 2–3 business days.
- Pre-order items: Please allow up to 14 additional days for production before shipping.
We strive to get your order to you as quickly as possible and will send an e-mail confirmation once your order is on its way.
If you have additional questions regarding your order, please email info@joojstudio.com
Will my order come with tracking?
All orders will include a tracking number once it's been processed.
What is your return policy?
Because each of our pieces is handcrafted, all sales of original art are final.
For non-handmade items, if you receive a defective product, please email info@joojstudio.com and we will be happy to assist you.